Returns Policy

Here at Yellow Edge Gallery we offer a 14-day compatibility period for all pieces bought via our online marketplace.

Making a Return

Sometimes you just need to send something back and that’s no problem! Simply follow the steps below:

  1. Please email yellowedgegallery@gmail.com and request a refund within 14 days of receiving your order. Don’t forget to give us your order number.
  2. Once your request has been accepted, we’ll liaise with you to arrange collection.
  3. All artworks must be returned in the same condition in which they arrived. In order to qualify for a refund, artworks must be carefully packed and returned in their original packaging.
  4. Once your order has been safely received back, we will process your return and refund the credit or debit card you used to pay with. Please note refunds can take approximately 5 – 10 working days to arrive, depending upon the bank. 

 

If you have any problems with your refund, please don’t hesitate to get in touch with us.

Please note, this returns policy is only applicable for orders placed and completed through the Yellow Edge Gallery website. (www.yellowedgegallery.com) and does not apply to any purchases made by other means.

Commissioned Artworks

We will occasionally arrange commissions to customers who have specific requirements or order an artwork which is unavailable. Due to their bespoke nature, we aren’t able to accept returns of commissioned works. 

Damaged Artworks

Unfortunately accidents can happen, so if an artwork is damaged upon arrival at your specified delivery address, please submit an image of the damage as proof to allow us to investigate further, then follow the steps as outlined above.

If you have any questions about this, you can contact us at yellowedgegallery@gmail.com.

 

We reserve the right to withdraw or change this policy at any time.